gbajee Privacy Policy

1. Introduction

gbajee ("we", "us", "the platform") is committed to protecting the privacy of every player who uses our services at gbajee.one. This Privacy Policy explains how gbajee collects, uses, stores, and protects your personal data when you register an account, make a deposit, play games, or interact with our support team.

This policy applies to all users of the gbajee platform, including registered players, visitors who browse the site without registering, and anyone who contacts gbajee support. By using the gbajee platform, you acknowledge that you have read and understood this Privacy Policy.

gbajee takes data privacy seriously. We collect only what we need, we use it only for the purposes described in this policy, and we do not share it with anyone who does not have a legitimate reason to access it. If you have questions about how your data is handled, our support team is available 24/7 to help.

2. Data We Collect

gbajee collects personal data in several ways — directly from you when you register or contact us, automatically when you use the platform, and from third-party payment providers when you make a deposit or withdrawal. The categories of data we collect are set out below.

gbajee does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or for responsible gaming purposes — for example, if you request self-exclusion and provide context about your situation.

3. How We Use Your Data

gbajee uses the personal data we collect for the following purposes:

• Account Management: To create and maintain your gbajee account, verify your identity, and manage your account settings and preferences.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to verify that transactions are legitimate and authorised by you.
• Game Delivery: To provide access to the games available on gbajee, record game outcomes, and maintain accurate account balances.
• Bonus and Promotion Administration: To apply bonuses to your account, track wagering requirements, and manage promotional offers you have opted into.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance when you contact the gbajee support team.
• Security and Fraud Prevention: To detect and prevent fraudulent activity, money laundering, and unauthorised access to accounts on the gbajee platform.
• Legal Compliance: To meet our obligations under applicable laws and regulations, including identity verification and record-keeping requirements.
• Platform Improvement: To analyse how players use gbajee so we can improve the platform, fix issues, and develop new features that better serve our players.
• Responsible Gaming: To monitor account activity for signs of problem gambling and to apply responsible gaming tools when requested or when required by our policies.

gbajee does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If any automated process flags your account for investigation, a member of the gbajee team will review the case before any action is taken.

4. Legal Basis for Processing

gbajee processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contractual Necessity: Processing that is required to fulfil our obligations to you under the gbajee Terms and Conditions — for example, processing your deposit or crediting a bonus to your account.
• Legal Obligation: Processing that is required to comply with applicable laws — for example, identity verification and anti-money laundering checks.
• Legitimate Interests: Processing that is necessary for gbajee's legitimate business interests, such as fraud prevention, platform security, and improving our services — provided those interests are not overridden by your rights.
• Consent: Processing based on your explicit consent — for example, if you opt in to receive promotional communications from gbajee. You may withdraw consent at any time by contacting support.

5. Data Sharing and Third Parties

gbajee does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only with parties who are bound by appropriate data protection obligations.

• Payment Providers: We share necessary transaction data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity Verification Services: We may share identity documents with third-party KYC verification providers to confirm your identity as required by our compliance obligations.
• Game Software Providers: Game providers whose titles are available on gbajee may receive technical data necessary to deliver the game experience, such as session tokens and game round data. They do not receive your full personal profile.
• Analytics Providers: We use analytics tools to understand how players use the gbajee platform. These tools may process anonymised or pseudonymised usage data. No personally identifiable information is shared for analytics purposes.
• Legal and Regulatory Authorities: We may disclose your data to law enforcement, regulatory bodies, or courts if required to do so by law or in response to a valid legal request.
• Business Transfers: In the event that gbajee undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be preserved.

All third parties with whom gbajee shares personal data are required to handle that data securely and in accordance with applicable data protection standards. gbajee does not permit third parties to use your data for their own marketing purposes.

6. Data Retention

gbajee retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal policies. The specific retention periods that apply to different categories of data are outlined below.

• Account and Identity Data: Retained for the duration of your account and for a minimum of 5 years after account closure, in line with anti-money laundering record-keeping requirements.
• Transaction and Payment Data: Retained for a minimum of 5 years from the date of each transaction to comply with financial record-keeping obligations.
• Communications Data: Support chat transcripts and email correspondence are retained for up to 3 years from the date of the communication.
• Technical and Usage Data: Retained for up to 24 months from collection, after which it is anonymised or deleted.

When the applicable retention period expires, gbajee will securely delete or anonymise your personal data so that it can no longer be linked back to you. If you request deletion of your data before the retention period expires, gbajee will delete what it is legally permitted to delete and explain clearly what must be retained and why.

7. Security Measures

gbajee takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.

• All data in transit between your device and gbajee servers is encrypted using TLS 1.2 or higher.
• Sensitive data at rest, including payment details and identity documents, is encrypted using AES-256 encryption.
• Access to player data within gbajee is restricted to authorised personnel on a strict need-to-know basis.
• All internal access to personal data is logged and subject to regular audit.
• gbajee conducts regular security assessments and penetration testing to identify and address vulnerabilities.
• Our systems are monitored 24/7 for signs of unauthorised access or suspicious activity.

While gbajee takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password, do not share your login credentials, and contact gbajee support immediately if you suspect your account has been compromised.

8. Cookies and Tracking Technologies

gbajee uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. A cookie is a small text file stored on your device when you visit a website. Cookies do not contain viruses and cannot access other files on your device.

The types of cookies used on gbajee are:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. You cannot opt out of essential cookies without disabling the platform entirely.
• Functional Cookies: Remember your preferences such as language settings and display options so you do not have to reset them each time you visit.
• Analytics Cookies: Help gbajee understand how players navigate the site, which pages are most visited, and where technical issues occur. This data is used in aggregated, anonymised form.
• Security Cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious account behaviour.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will affect your ability to use the gbajee platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

9. Your Rights Over Your Data

As a gbajee player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the gbajee support team with your request. We will respond within a reasonable timeframe and at no cost to you.

• Right of Access: You can request a copy of the personal data gbajee holds about you at any time.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to Erasure: You can request that gbajee delete your personal data. We will delete what we are legally permitted to delete and explain clearly what must be retained and why.
• Right to Restriction: You can ask gbajee to restrict the processing of your data in certain circumstances — for example, while a dispute is being resolved.
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format so you can transfer it to another service if you wish.
• Right to Object: You can object to processing based on legitimate interests. gbajee will stop the processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

10. Minors and Age Verification

The gbajee platform is strictly for adults aged 18 and over. gbajee does not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of the registration process, and gbajee may request additional proof of age at any time.

If gbajee discovers that personal data has been collected from a person under 18, that data will be deleted immediately, the account will be closed, and any deposits made will be returned to the payment method used, subject to verification. If you believe a minor has registered on gbajee, please contact support immediately so we can investigate and take appropriate action.

11. Changes to This Privacy Policy

gbajee may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we use your personal data, gbajee will make reasonable efforts to notify you directly — for example, via a notice on the platform or a message to your registered contact details. Your continued use of gbajee after an updated Privacy Policy has been published constitutes your acceptance of the changes.

We recommend reviewing this page periodically so you stay informed about how gbajee protects your privacy. The most current version of this policy is always available at gbajee.one/privacy-policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way gbajee handles your personal data, please get in touch. Our support team is available around the clock and will handle all privacy-related enquiries with care and confidentiality.

• Live Chat: Available directly on the gbajee platform — the fastest way to reach us.
• Email: [email protected] — include your registered mobile number so we can verify your identity.

For requests to access, correct, or delete your personal data, please contact us via email with the subject line "Data Request" and we will prioritise your enquiry.